ORM Specialist – KL University Hyderabad

From 2 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Roles & Responsibilities:
  • Creating and implementing strategies for creating a positive reputation for a brand.
  • Addressing real-time negative responses.
  • Ensuring all complaints are tracked on social media.
  • Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
  • Use of forums and social media to seed positive content for better ORM.
  • Provide timely crisis reports, identify trends & help strategic directions.
  • Analyze listening reports, share relevant insights, updating trackers.
  • Should be able to manage a tight grip of the ORM operations.
  • Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
  • Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data
  • Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
  • Preparing Daily, Weekly & Monthly MIS Reports
  • Preparing presentations, Graphs, and analytical reports.

The Ideal Person:

  • Should be a team player and flexible enough for multitasking.
  • The ideal candidate will have to work in rotational shifts
  • Proficient in using MS Office including Word, Excel, PowerPoint
  • Initiate listening of the brand on social media, digital, web.
  • Proficient in English, should be able to come up with immediate creative responses.
  • Knowledge of tools.

Role:Digital Marketing - Other

Salary: Not Disclosed by Recruiter

Industry:Education / Training

Functional Area:Marketing & Communication

Role Category:Digital Marketing

Employment Type:Full Time, Permanent

Key Skills


UG:Any Graduate

Company Profile

Koneru Lakshmaiah Education Foundation

K L University, officially the Koneru Lakshmaiah Education Foundation, is a deemed university located in the Vaddeswaram Guntur District of Andhra Pradesh, India. K L University consists of 11 academic departments and six schools, with emphasis on scientific and technological research.[1] Established in 1985, the college is located on a 100-acre (40 ha) site adjacent to Buckingham Canal, and is about 8 kilometres (5.0 mi) from Vijayawada in Krishna District and 20 km from Guntur City. The institution is recognised by the All India Council for Technical Education, New Delhi, has been accredited by the National Board of Accreditation, and is certified by ISO 9001 - 2000. It has been accredited by National Assessment and Accreditation Council with an A grade.
Company Info
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Recruiter Name:Sri Lakshmi Ch

Contact Company:Koneru Lakshmaiah Education Foundation